published fonts garbled on mac but fine on PC

[Gus]

Our office used both Mac and PC. However when printing from some projects through a MAC all the fonts are garbled even though they print fine from a PC. Does anyone out there have any ideas about why this might be happening?

Thanks in advance
-Gus

[Karl Ottenstein]

I assume you mean the fonts are garbled on-screen, rather than when printed, so that it is not a printer driver issue?

Check some of the text elements of the offending project on the Mac. Are any of the font names enclosed in square brackets, such as [Arial]? The square brackets mean that the matching font is not available... happens on both Mac/Windows for any project. This could be the issue?

I've not seen this issue in 8 or more years... but way back when, it would be the localized version of a font that wouldn't come across correctly... for example, Arial Western on one machine would appear as Arial Cyrillic (e.g.) on the other and wouldn't work until I manually changed it.

[Gus]

No, the fonts are fine on screen but they print garbled.

[Karl Ottenstein]

Are you printing to the same printer, with the most up-to-date drivers for it? While OS X comes with basic support for a variety of printers, you typically need to go to the manufacturer's web site for the most current software.

Your signature has the specs for a Windows machine... what are the specs for your Macs? What printer?

Does this happen when you print from a view as well as from a layout or publisher set that is configured to 'print'?

[NCornia]

I am pretty sure this is the issue: http://www.archicadwiki.com/Troubleshooting/UnreadablePdf But luckily this is addressed in .AC17 Hotfix #4 (Build 5005)