Crash accessing library parts

[Anonymous]

Guys-

We have just changed our server to one that is Linux based, and generally everything is running perfectly.

Except, that on 3 out of our 9 workstations, we find that Archicad crashes as soon as the users try to access the parameters for a library part.

Has anyone any suggestion as to what may be causing this?

Keith
Archicad 10
on Mac 0SX ver 10.3.9

[Anonymous]

Just an update on the above: I'm now told that this problem was occurring before we changed our server - so appears not to be related to the server.

However, it is very debilitating for those affected by it, who effectively have no way of controlling parameters for library objects.

- KEITH

[Anonymous]

I am going through a similar problem and I was wondering if you found a solution.

I am trying to find a solution so i can regain my sanity. I will post something if and when i come across a solution...

[Anonymous]

I notice that both of you are on Macs. Did you update Quicktime to 7.15? If so, I've seen it wreak havoc on library manager. I've heard that you have to manually downgrade to Quicktime 7.13. Also, check all the permissions on your folder. I was having this problem too on Mac OSX 10.3.9. I spent 3 hours on the phone to Graphisoft and they were stumped. The operating system had to be reinstalled to get the problem to go away. I tried reinstalling Archicad, trying each different build, but it ultimately came down to the OS.

[TomWaltz]

I think Melisa's right. It's probably the Quicktime 7.15 problem. I've seen that on a few users' home machines (we're on 10.4 here in the office, but they had 10.3 at home)

[Anonymous]

Tom & Melissa

Yes it was Quicktime. Our Archicad supplier identified the problem and we were able to fix it by the process you describe.

Sorry, I forgot to log the solution here.

Thanks for your input.

- Keith