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2024 Technology Preview Program

2024 Technology Preview Program:
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Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

Cannot login to MyArchicad

ManuelTomas
Contributor

Hi there,

 

I've been trying to access the MyArchicad page to get the serial number of my educational license. When the page opens, i click the "login" button, log in using my credentials, and the page returns to the MyArchicad page, apparentelly without me being logged in, as the login button still shows up and my licenses don't appear.

 

Does anyone have an idea of what's happening?

 

Thanks in advance,

Manuel Tomás

13 REPLIES 13

Dear Tomás,

 

We are very sorry for the late reply! The issue was a difficult one, so far we couldn't find any lead to this problem yet.

We think that there might be some extension that causes the problem. Did you try incognito mode (hopefully none of the extensions was enabled in incognito mode)?

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hi,

 

I had tried it when the problem started.

When I tried to login today (without incognito) it worked, so I guess the problem is solved.

 

Thanks for the support and solution to the problem,

Best regards,

Manuel Tomás

Minh Nguyen
Graphisoft Alumni
Graphisoft Alumni

Dear @AndreMadu55 and @maritoma97,

 

Thank you very much for the report! With what Tomás has shared, I'm wondering if you are still having the problem? Can you access any other Graphisoft services, or only signing in through MyArchicad is affected?

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

maritoma97
Participant

Hi Minh, 

 

I tried today to access the website and it worked! 

 

Thank you so much for the support