Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.
SOLVED!

Graphisoft License Manager Tool

CocoArchitecture12
Participant

Hello,

I'm leaving a message here because, for the past two weeks, I haven't been able to upload my Archicad license in the Graphisoft Manager Tool. I'm stuck at step 1/4 with the message "loading license information." I’ve tried installing the latest update and running the program as an administrator, but the issue remains unresolved.

Could someone please help me?

Thank you.

 

Operating system used: Windows Start Edition 2020

1 ACCEPTED SOLUTION

Accepted Solutions
Solution
Barry Kelly
Moderator

I see you are on a Windows machine.

Have you installed the security update?

This affects the License Manager.

 

https://community.graphisoft.com/t5/Installation-update/Security-Update-for-Archicad-22-25-and-Licen...

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

View solution in original post

4 REPLIES 4
Karl Ottenstein
Moderator

Only tech support can help you with this... you'll need to contact your local support.

One of the forum moderators
AC 28 USA and earlier   •   macOS Sequoia 15.2, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
Lee KiSeong
Contributor

Have you tried it on a different computer?

AC 28 | M3 MAX | MAC OS 15
BIMcloud | Xeon Gold 6142 x 2 | WIN 11 PRO for Workstation
Solution
Barry Kelly
Moderator

I see you are on a Windows machine.

Have you installed the security update?

This affects the License Manager.

 

https://community.graphisoft.com/t5/Installation-update/Security-Update-for-Archicad-22-25-and-Licen...

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
CocoArchitecture12
Participant

Hello eveyrone, 

I installed the security update and it solved the problem right after. 

 

Thanks a lot for your quick replies. 

 

Best regards. 

Setup info provided by author