Graphisoft License Manager Tool

CocoArchitecture12 · ‎2024-11-13

Hello,

I'm leaving a message here because, for the past two weeks, I haven't been able to upload my Archicad license in the Graphisoft Manager Tool. I'm stuck at step 1/4 with the message "loading license information." I’ve tried installing the latest update and running the program as an administrator, but the issue remains unresolved.

Could someone please help me?

Thank you.

Operating system used: Windows Start Edition 2020

Barry Kelly · ‎2024-11-15

I see you are on a Windows machine.

Have you installed the security update?

This affects the License Manager.

https://community.graphisoft.com/t5/Installation-update/Security-Update-for-Archicad-22-25-and-Licen...

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

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Karl Ottenstein · ‎2024-11-13

Only tech support can help you with this... you'll need to contact your local support.

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AC 29 USA and earlier • hardware key • macOS Taho 26.1 MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

Lee KiSeong · ‎2024-11-14

Have you tried it on a different computer?

AC 28 | M3 MAX | MAC OS 15
BIMcloud | Xeon Gold 6142 x 2 | WIN 11 PRO for Workstation

Barry Kelly · ‎2024-11-15

I see you are on a Windows machine.

Have you installed the security update?

This affects the License Manager.

https://community.graphisoft.com/t5/Installation-update/Security-Update-for-Archicad-22-25-and-Licen...

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

CocoArchitecture12 · ‎2024-11-18

Hello eveyrone,

I installed the security update and it solved the problem right after.

Thanks a lot for your quick replies.

Best regards.

Graphisoft License Manager Tool

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