Graphisoft store down ? Can't buy license

[aazmataaz3k]

Hey,

We currently have 2 licenses for Archicad 27.  A new started just arrived in the office and we need to purchase another seat, no problem. 
I log onto the graphisoft site, get forwarded to the store where I'm met with the message:

'Dear Customer,

Due to an unforeseen technical issue with one of our global service providers, the Graphisoft Store is currently unavailable. We are working closely with the provider to resolve this matter promptly.

Please note: this issue does not impact the uninterrupted service of running Archicad, Archicad Collaborate and BIMcloud SaaS subscriptions in any way. We are working to restore the full functionality of our webstore as quickly as possible and will provide you updates as new information becomes available.

This issue only restricts the ability for purchases in the store. Existing account data can still be accessed. To purchase Graphisoft products, please contact a local partner.

Thank you for your patience and understanding!'

Our office is in thailand, so I contacted the reseller in Bangkok and.........they use the same system as us.  So they cannot purchase the license either.

This has been going on for nearly 2 weeks so im wondering whats going on?  I can't find anything else online regarding the issue, so thought I'd trouble the forums. 

Any information on this topic would be greatly appreciated.

Operating system used: Windows

[Barry Kelly]

Your local reseller should be contacting Graphisoft to find out what is happening.

They surely have someone they can contact.

Barry.

[aazmataaz3k]

Hi Barry,

I contacted the local reseller listed on the graphisoft reseller page.  They said they can't buy the license either.  They contacted Graphisoft and were told its down for routine maintanence, but its definately not considering the error on the page (see above).

Not sure whats happening on the backend for graphisoft.  I just want to buy another license 😞

[Barry Kelly]

It can't be routine maintenance if it has been 2 weeks already.

I just tried and saw the same message as in your first post.

There is a "contact us" link at the bottom of the page.

Maybe give that a try?

But that may just give a link to your local distributor again.

Barry.

[aazmataaz3k]

Ok cool.  Well at least thats one confirmation, this is affecting everyone.  Not just us in Asia.

I cant believe graphisoft havent responded ?

[Bobsam]

Dear Customer,

Thanks for contacting us. 

Our partner in Thailand - Applicad’s Salesperson will contact you on your requirement. We have equipped our partners to place orders on Graphisoft by an internal system. 

We apologise for the inconvenience caused by the temporary shutdown of Webshop. 

Thanks

Robert Samuel

Director- Sales, APAC Partner Markets 

[Tee Ho Goon]

Dear Customer,

may I know which reseller you contacted and how can I reach out to you? I can request our partner in Thailand to help resolve your request. Thank you and hope to hear from you soon

Tee Ho

[jimmy88]

Hi, I'm trying to 'purchase' a free trial. I've been waiting for two weeks now for these issues to be removed. Is there an alternative way? Would a local reseller be able to provide a free trial?

Thanks,

Jimmy

[Barry Kelly]

They should be able to help you.

If not, they need to kick Graphisoft in the backside and get that store fixed.

Barry.

[Laszlo Nagy]

@jimmy88,

Yes, please reach out to your local reseller and ask them to provide you with a trial version.