Graphisoft store down ? Can't buy license

[aazmataaz3k]

Hey,

We currently have 2 licenses for Archicad 27.  A new started just arrived in the office and we need to purchase another seat, no problem. 
I log onto the graphisoft site, get forwarded to the store where I'm met with the message:

'Dear Customer,

Due to an unforeseen technical issue with one of our global service providers, the Graphisoft Store is currently unavailable. We are working closely with the provider to resolve this matter promptly.

Please note: this issue does not impact the uninterrupted service of running Archicad, Archicad Collaborate and BIMcloud SaaS subscriptions in any way. We are working to restore the full functionality of our webstore as quickly as possible and will provide you updates as new information becomes available.

This issue only restricts the ability for purchases in the store. Existing account data can still be accessed. To purchase Graphisoft products, please contact a local partner.

Thank you for your patience and understanding!'

Our office is in thailand, so I contacted the reseller in Bangkok and.........they use the same system as us.  So they cannot purchase the license either.

This has been going on for nearly 2 weeks so im wondering whats going on?  I can't find anything else online regarding the issue, so thought I'd trouble the forums. 

Any information on this topic would be greatly appreciated.

Operating system used: Windows

[jimmy88]

Thank you all. On the where to buy page, it only gives me Graphisoft UK as an option. How do I find a reseller?

I have emailed Graphisoft asking what my options are.

[F_Arch]

Hey Guys

Did you manage to have your cloud licences delivered?  If so how? 

Did the reseller end up being able to sort it out? Did Graphisoft reply or fix the error? 

We also can’t get our perpetual  licences hosted atm but are meeting with the reseller and Graphisoft today for hopefully good news.

Would be good to know how it was resolved for you? 

[jimmy88]

Nope! I can't find a reseller either. Who is yours?

[F_Arch]

Hi Jimmy

We’re in OZ. Our reseller managed to get ia meeting with Graphisoft who have promised to get this sorted on Monday which is great in the short term and they’ve outlined some options in the longer term.

Google UK ArchiCad distributor, you’ll have a few options over there.

[Barry Kelly]

This should help you find your local contact...

https://graphisoft.com/contact-us/

Barry.

[Sami Albayouk]

Hi Jimmy88,
you can reach out to the Graphisoft UK sales team directly at sales_uk@graphisoft.com. we will be able to assist you with your options. I hope that helps.

Kind Regards

Sami

[jimmy88]

Hey all, yes tried all those suggestions. I can only assume the fact they never emailed me back is due to being bombarded with emails for the same reason. If it's going to be resolved by Monday then I'm sure I can wait a few more days.

[Sami Albayouk]

Hi Jimmy88,

You're right—due to the high volume, some emails may have ended up in spam. Could you please resend it? I’ll double-check and get back to you as soon as possible.

Best,

Sami

[APB87574]

Hi @F_Arch, I've been following this conversation as I'm also based in Australia and needing to purchase from the store. I am hoping this is resolved by today otherwise was it centralinnovation.com you contacted to get help?

[F_Arch]

Hi APB

Yes. It was CI and it was inded resolved,