I can not login

[Anonymous]

Hello,
I am new user and recently took an edu license.

I have a problem, in which I don't know what to do.

I can not login either at graphisoft or at myarchicad.com
Every time I am trying to access the page, it says it can not connect "Firefox can’t establish a connection to the server at graphisoftid.graphisoft.com."

I tried Chrome, Firefox and Explorer, same result. Clear data/cache and all that and the problem persist.
I don't use any proxy server or vpn. (Windows 10)

Also Archicad 24 can not connect. I have, more or less the same message. "Can not connect to server ID, check the internet and all that"

How did i get the license? From smartphone. It appears using the smartphone, in the same network can work. I can login and do anything. But from Pc is impossible to access any of the above page.
Archicad 24 accepted the license without any problems, but it can not connect.

Any ideas?
Thank you in advance

P.s
It's possible that I posted my problem to a non relative category. Sorry for that, but I didn't know where to post it. ( I had the same issue, even before acquire a license, so it's not affected by the type of license )

P.s 2
1) https://graphisoft.com/downloads/addons/rfa
2) https://myarchicad.com/

I can view both pages, but every time I click to login, it's failing to load the webpage

[Minh Nguyen · Accepted solution]

Dear @Riccardo87 and @KenneyKim 

Thank you very much for sharing the problem!

This issue can happen due to a system-wide block, preventing the connection from your machine to our services. Usually, this is caused by the hosts file.

To open this file:

- On Windows: the hosts file can be found at C:\Windows\System32\drivers\etc. You can open it with any Text editor application (Notepad for example)

- On macOS: open the Terminal on macOS (Finder > Utilities > Terminal), then run the following command (requires admin rights and password):

sudo nano /etc/hosts

Once the file is opened, please delete all entries in this file and save it.

After that, you will be able to access our services from your machine again.

Please let me know how it goes!

Best regards,

Minh

[KenneyKim]

Thanks. It worked. Am now able to login

[Maybe-maybe]

I have the same issue. When i try to login i get error site cant be reached. Grapghisoftid refused to connect. Maybe someone can help me? 

[Rubia Torres]

Hi @Maybe-maybe,

Have you tried what Minh recommended above in the accepted solution?

Please let us know if his instructions were helpful in your case.

Cheers,