Invisible Hardware Keys on Windows 10 Platform

[Abdullahi Hussaini]

Affected version: CodeMeter keys with old firmware | Severity: Solution applicable | ID: TT #231479

Issue:

Users on CodeMeter version 6.40b or above may experience recognition delays when the CodeMeter key with ARCHICAD license is plugged into a machine on Windows 10. The CodeMeter key would only appear in CodeMeter Control Center in 10 -15minutes after plugged in.

Cause:

Outdated CodeMeter firmware.

Solution:

Affected Codemter Key has firmware 1.14 or earlier.

• Open CodeMeter Control Center from Application/CodeMeter
• Click on your Key
• Check the version, if it is the same as stated above then click near it to update it

IMPORTANT: Firmware update might take several minutes, please do not interrupt the process.