Serial Number not accepted in Archicad

[#1]

To be able to use Archicad in Educational mode, an email address (User ID) & Serial number needs to be entered. The Serial number for Educational purposes can be obtained on MyArchicad.com. Archicad asks for the email address (User ID) & Serial number at the first launch of Archicad:

After typing in your email address (User ID) & Serial number, Archicad checks if it's a match with the database. If it detects an issue with your credentials, Archicad displays an error message about it. The below points outline the issues that can possibly occur and explain solutions to them one-by-one:

The Serial Number is invalid

It often happens, that the Serial number contains characters that are visually similar, like 1-I-l, or O-o-0. Make sure that you have typed the exact same characters as you can see on your MyArchicad profile or in the e-mail you got. A good way of eliminating this issue is to Copy & Paste the Serial number to the Archicad dialog.

The Serial Number has expired

Educational Serial numbers are issued for a 365 days (students and teachers) / 730 days (schools, universities) period from the date of the approval:

• After this period, you can apply for a license renewal at https://myarchicad.graphisoft.com.

• Did you already get your new license (expiry date after March23rd 2027) and the error message below appears, make sure, you have installed the latest Hotfix of Archicad 28 (28.3.3 or newer) / Archicad 29 (29.1.0 or newer), to activate your new license. You can download the Upgrade here: Downloads

The Serial Number does not match the User ID

The entered Serial number is valid, but it is matched to a different email address/username than what is provided in the User ID field. Check which is the matching User ID to this Serial number on your MyArchicad profile and try again.

The Serial Number can only activate the XXX program version

The entered Serial number is valid, but it has been issued for a different language version of Archicad that you are currently running. Go to your MyArchicad page or check the e-mail you got and check which language version of Archicad have you applied for. On this page you have the flexibility of switching between your language version and the International version of Archicad, both having their own Serial numbers.

To solve this issue, choose the Serial number that is provided for the language version of your installed Archicad. If you would like to use a different language version of Archicad that you have access to through MyArchicad, you need to change your Country on the Personal details tab of your Graphisoft ID profile.

Miscellaneous issues

If none of the above tips could resolve your issue, please contact our MyArchicad support at: myArchicad@Graphisoft.com In your email please send a screen capture of the issue you are experiencing and describe the steps you have took so far to resolve this problem.