cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

The 2025 Technology Preview Program is now live. Join today!

Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

Subscription renewed by accident

MartiMoon
Newcomer

Hi! A month ago I bought a 1 month subscription, thinking that the monthly one would just expire after that time and stop working, but today I received the notification from my bank, that the next month was debited.

I won't have clients this month, so it's really bad news for a freelance, so I wanted to know if there's a way to revert the renewal, which happened literally this morning.

 

I would appreciate any information. 

 

Thank you! 

1 REPLY 1
scottjm
Advisor

I found this article in the help area. You will likely need to contact the support team directly or your local reseller. 

https://help.graphisoft.com/store/en/GlobalWebshop/GlobalWebshop/GlobalWebshop-8.htm

Scott J. Moore | Fulton Trotter Architects | BIM Manager, Associate, Architect
Since AC13 | Current versions AC23.7000 & AC26.5002 | BIMCloud Basic | Python, GDL, VBA, PHP, SQL, CSS
Certified Graphisoft BIM Manger (2022)
Win 10, i9-9900K, 32GB, Quadro P2200, 500GB NVMe