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Subscription renewed by accident

MartiMoon
Newcomer

Hi! A month ago I bought a 1 month subscription, thinking that the monthly one would just expire after that time and stop working, but today I received the notification from my bank, that the next month was debited.

I won't have clients this month, so it's really bad news for a freelance, so I wanted to know if there's a way to revert the renewal, which happened literally this morning.

 

I would appreciate any information. 

 

Thank you! 

1 REPLY 1
scottjm
Advisor

I found this article in the help area. You will likely need to contact the support team directly or your local reseller. 

https://help.graphisoft.com/store/en/GlobalWebshop/GlobalWebshop/GlobalWebshop-8.htm

Scott J. Moore | Fulton Trotter Architects | BIM Manager, Associate, Architect
Since AC13 | Current versions AC23.7000 & AC26.5002 | BIMCloud Basic | Python, GDL, VBA, PHP, SQL, CSS
Certified Graphisoft BIM Manger (2022)
Win 10, i9-9900K, 32GB, Quadro P2200, 500GB NVMe

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