The license needs to be updated

[KatyaB]

Hello, I need to renew my license, they said to contact you, I have the email of the educational institution, but the key does not work

[Barry Kelly]

Did you follow these steps?

https://community.graphisoft.com/t5/Licensing/Educational-License-Step-by-step/ta-p/343590#U343590

Barry.

[Noemi Balogh]

Hi @KatyaB,

According to our system, the last time you requested an EDU license from your email address that you use here on Community was 2021, which expired in 2022. Did you use another email address maybe?

Kind regards,
Noémi 

[KatyaB]

the thing is that I have now continued my studies, and the curator only gave me an email (account info_@annaakopyan
.com) to enter and said that I can request the key from you

[Noemi Balogh]

@KatyaB please follow the article that Barry mentioned: Educational License: Step-by-step 

This way you can get your license.