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2024 Technology Preview Program

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Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

corrupt license in manager tool

Krystof
Participant

I migrated the hard drive files from an old Mac to a new Mac. It passed across the archicad license, and this is showing up in the license manager tool. But it is corrupted. I have uploaded the actual license to the company pool. But when I download it to the new Mac, it works at first, but then after closing archicad, it says there is no commercial license. 

I believe I need to delete the corrupt license, then download the actual license. 

Can anyone advise on how to delete the corrupt license?

I have tried deleting the license manager tool and reinstalling.

Thank you

Screenshot 2024-02-05 at 7.27.36 pm.jpg

 

2 REPLIES 2
Barry Kelly
Moderator

You probably need to contact your local Archicad support (the people that sold you the license).

They will be the best people to deal with any license problems.

 

Interestingly my hardware key is currently showing as 'content not available'.

The software keys available to me are showing just fine.

The thing is, I checked Archicad 'about license' and it is using the hardware key just fine.

So if you can still run Archicad the license must be fine, but not sure why the License Manager can not tell you about it.

A problem for Archicad support to solve.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
Krystof
Participant

Thanks Barry, I'll contact them.