2 weeks ago
one of my key clients is up to 76 licenses. As they have grown over the years, and grown substantially over the past 2 years, our license pool has increased in 5-15 license increments.
Because of the gradual growth (because what firm goes from 35 people to 100+ and pre-plans by doubling their license pool all at once?), we have multiple license renewal dates. At a firm this size, managing this much overhead, it adds an unnecessary level of complexity to renew each pool individually.
I have been told by support, reseller, etc. that there is no way to consolidate license renewals. Which is crazy!
If we owe $15,000 in Feb, $30,000 in June, and $120,000 in Dec; why cant we pay the $150,000 left for the year in June and only owe in June in future years? make it make sense!
Who do I talk to in order to make this happen. Up to now, all I get is "it can't work because of reasons and stuff"... it's all excuses and no results.
Operating system used: Mac Apple Silicon
2 weeks ago - last edited 2 weeks ago
I am pretty sure our reseller offered to consolidate ours at one point, as I remember bringing it up with our accountant, though that may have been before all of the SaaS shinanigans... Or maybe it was an option to sync when we got our most recent one...
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2 weeks ago
We have exactly the same issue here, just on a smaller scale Patrick!
It is so frustratingly stupid too!
But we still get our scheduled calls about buying more licenses, so that's nice!
a week ago
our reseller can not consolidate. the third party license fullfillment company, or whatever solution they use, doesn't allow for consolidation of renewal dates...
...
they did offer prorated options before the cloud licensing was switched over. but now it seems resellers hands are tied. I've tried reaching out to other departments at GSNA... but have found no interested parties in discussing this