9013 Hotfix for AC18? - why is it giving me this error?

rob2218 · ‎2016-05-12

So, I go to update my AC18 to the latest hotfix 9013 and I get this message?
I have NO Cinerender app running.

GS what gives?

...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

Anonymous · ‎2016-05-12

Try going to the task manager and check if there is any instance of cinerender running and end process

rob2218 · ‎2016-05-12

Did that....nothing running in background.
What gives GS?

...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

rob2218 · ‎2016-05-12

Graphisoft.....got any suggestions on how I can fix this?

...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

Barry Kelly · ‎2016-05-13

Did you log out of Windows as suggested then log back in and re-run the update?

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Laszlo Nagy · ‎2016-05-13

rob2218 wrote:
Graphisoft.....got any suggestions on how I can fix this?

If you want to talk to GRAPHISOFT, why don't you call them? You are entitled to Technical Support, aren't you?
You know as well as I do that this is a User Forum, not a GRAPHISOFT Support Forum.

Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
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9013 Hotfix for AC18? - why is it giving me this error?

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