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Emergency help! file corruption!

Anonymous
Not applicable
Something happened during the backup last night.

some of our job files are now corrupt and look like this:

filename.pln
filename.pln-rsynckbattr

where the .pln is only 8k
and the other thing is 17MB (obviously the data)

or:
DWG A-S-M-dirattr.040001.5-rsynckbattr-rsynckbattr

is there any way to fix this?
all of the backup on the backup drive are also now corrupt, apparently...

this is MacOSx server 10.2, and we were using iMsafe to backup to an internal harddrive
(I'm having trouble getting the other retrospect backup off of the tape backup too, for different reasons, sigh)

It knows I am going on vacation on thursday. grr.
thanks!

Katie Bertsche
Archicad 8.1 MacOsX.2
9 REPLIES 9
Anonymous
Not applicable
also
if i remove the extra text, it then knows at least, that it is an archicad file but it says it can't open it.
Djordje
Virtuoso
Katie wrote:
also
if i remove the extra text, it then knows at least, that it is an archicad file but it says it can't open it.
Try the forward merge into a New&Reset file.
Djordje



ArchiCAD since 4.55 ... 1995
HP Omen
Ben Odonnell
Contributor
Katie wrote:
also
if i remove the extra text, it then knows at least, that it is an archicad file but it says it can't open it.
Katie.
This problem seems to be coming more and more common, it came about with the appearance of MAC OS 10, the backup process SOME times corrupts files. I have a few clients here in Sweden with the same problem. If it is the same problem what I recommend you to do is to forward your damaged files to your local distributor and they can then forward them to Graphisoft.

I don't want to get your hopes up but they should be able to recover most of your files, but expect to have to redo some work, this of course depends on the extent of the damage.

HTH.
Cheers.
Ben
Ben O'Donnell
Architect and CTO at BIMobject®
Get your BIM objects from bimobject.com
Anonymous
Not applicable
well i did find one backup folder from the 28th which has a usable version which is actually relatively up-to-date so we may use that and cut our losses now.
merging does not work
also some plotmaker layoutbooks are affected...is there a similar merge trick for those (import perhaps?)

I suspect the backup program causes this but I have not yet had a chance to research it yet.

any more information still appreciated as there are other files to fix.
thanks!
Katie B.
Anonymous
Not applicable
Katie,

I recommend using Retrospect for backup. I have been using it for many years and most of my clients use it (ALL my Mac clients do) and the only problems I've seen is when people set it up in strange ways. I have NEVER seen any file corruption. I is the best backup software I have seen on either platform.
Anonymous
Not applicable
We just recently got retrospect, and I am pretty sure I don't have it set up correctly given the troubles I have had today recovering from the tapes. I was using iMsafe which was a simple scripting program, while I work out retrospect which I find to be pretty difficult to figure out how it works. of course, the computers know that today is the worst day to fail and it had to take everything out with it. It seems I have recovered most of the stuff, only a few folders were affected, although it looks like the entire back-up hard drive is screwed up, so I am taking everything off to disk tonight separately and hopefully it will right itself after some manual backing up.

I realize this isnt necessarily the right forum for this but how do I set Retrospect up to write to a different tape each day? currently I have one backup set, and it does a recycle backup every night to a different tape (mon, tues, weds. etc) but since there is only one back up set, it seems I can't go back to previous days because it says the date is wrong?

Therefore, I should make a separate backup set for each day of the week, right?

what if I want to backup to the internal harddrive and also the tapes using retrospect for both? can they use the same backup set and have different destinations and run at separate times?

I am still comepletely nervous that I will lose something since the state of the backups is not good right now.
Anonymous
Not applicable
Step 1. Use Carbon Copy Cloner to duplicate your server to an external drive. This will ensure that you have an exact copy of your server drive while you set up the rest.

This is because you are having problems and unsure of the process and will give you the security of knowing you have a proper snapshot. The reason to use CCC for this instead of Retrospect is simply that it is better at duplicating a disk (AFAIK at least). You can find CCC at http://www.versiontracker.com. It also seems that iMsafe is a misnomer and that it is the direct source of your problem. Toss it immediately if you haven't already.

Step 2. Sort out your Retrospect setup.

2A. Duplicate (mirror) the server drive(s) to an external hard drive hard drive every night and swap this drive once per week with an identical one. The inactive drive is taken offsite in case of fire etc. This can work with only one backup set and script. The two drives are setup identically so that Retrospect doesn't care which one is attached so it doesn't matter if you forget to do the swap on your regular day.

2B. Setup an archival (incremental) backup to CD or DVD. This will store every version of every file you ever have on the server overnight when the backup takes place. As the disks fill up take them offsite for added disaster security. If you want to be super-extra-careful you can use a second optical drive to make a duplicate archive to keep on site for those odd times when you need to search for an old version of a file.

2C. Toss the tape drive (or sell it to someone you don't like, or at least don't care about - of course there is always that karma problem). Seriously, I have never known anyone who has been saved by having a tape backup (except for a file I managed to extract for a client who couldn't cope with the ridiculous Windows backup software they were using). I'm sure it happens, I've just found tapes to be more hassle and trouble and less reliable than either of the above methods. Total disk (disaster) recovery is more troublesome from optical disks, but that is what the hard drives are for. And remember that tape is not a durable nor archival medium.

Take some time to get used to Retrospect. It's not really that difficult. The simplest thing is to make a separate backup set for each script. Another good idea is to make a regular backup of the backup sets themselves. I forget where the default location is, but you should be able to find them easily enough. Just back them up to another computer on the network so they are always up to date and available if you need them.
Anonymous
Not applicable
2B. Setup an archival (incremental) backup to CD or DVD. This will store every version of every file you ever have on the server overnight when the backup takes place. As the disks fill up take them offsite for added disaster security. If you want to be super-extra-careful you can use a second optical drive to make a duplicate archive to keep on site for those odd times when you need to search for an old version of a file.

I don't really understand how that would work...there's no way our server files would all fit on one DVD, so what do you do when it fills up? That's one reason we went for the tape drive, removable media of the larger capactity.

I think we will get at least one removable external drive though, for some reason I consider them more stable than all this goofiness.

iMsafe is gone. it worked pretty well for us up until now, this is the first problem with it. we think that maybe it and retrospect possibly overlapped each other (even though they aren't supposed to) hence causing the snafu.

We have someone coming to give us training on Retrospect today so hopefully we will get sorted out.
Everything seems to be working so far today (except for some weird archicad teamwork crashing during library loading.) now if I could just stop being a nervous wreck so I can go away to California tomorrow and leave the guys here in reasonably stable state.


Thanks!
Katie Bertsche
Anonymous
Not applicable
Retrospect automatically spans multiple disks. It will ask you for another disk as it needs one (and will tell you what to call it). The initial stack will have the current set of files. Beyond this, additional disks will be filled up with files as they are created or modified.

The purpose of the optical disk backup is to keep an archival copy of every version of every file you ever make and to provide a last ditch disaster recovery option. (The hard drives serve as the first line of security.)

One more aspect of a complete backup solution which I forgot to mention is Project Backups. On completion of each significant phase or issue of documents (Permit Set, Bid Set, Contract Docs, etc.) I burn a disk as a snapshot of the state of the work on the project at that point. Naturally you should also make a disk as part of the close-out procedure for a completed project.

PS. If iMsafe and Retrospect were both running at the same time I suppose this could have caused the problem, though I am not sure why. I have always run Retrospect (or any backup software) at night or when I am sure that nothing else is running just to be on the safe side.