2021-08-25 02:43 PM - last edited on 2023-05-24 08:07 AM by Rubia Torres
2021-08-27 02:47 PM
2021-09-02 09:50 AM
Hello,
Thank you very much for sharing the issue!
Unfortunately, we were unable to reproduce the issue in-house. Therefore, we think that there might be a problem with the template or with the Working Environment.
I'm wondering with you start with a default template and any default Working Environment, does the issue happen?
Furthermore, may I ask which Archicad version and build number you are using?
Looking forward to hearing from you!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
2021-09-13 11:57 AM
Hi, Thanks for your reply.
As @Laszlo Nagy and @Minh Nguyen suggested I tried to recreate the issue in default templates. Here are the results:
Archicad 23 6004 INT: Issue is still present (My project version)
Archicad 24 4018 INT: Unable to recreate
I am guessing that it has been fixed in version 24 but unfortunately the project cannot be updated at this stage. So if there are any fixes for 23 version I would be glad to know.
Thank you.
2021-09-13 12:19 PM
Hello,
Thank you very much for your comment!
I just tried this with Archicad 23 6004, unfortunately, I was unable to replicate the problem.
But, the latest update for Archicad 23 should be 7000, while for Archicad 24 it's 6004. Could you please update both of them and see how it goes?
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT