Please help - AC 9 crashes when printing

[Anonymous]

I installed to Windows XP Professional several days ago and a very strange problem appeared - AC crashes and the Bug Reporter appears when I try to print directly form AC. The same happens both when I try to print to printer and to PDF.

Before that I've used Windows 2000 Pro without any Service packs.
The XP is without Service packs either.
The AC 9 installation is the same, I tried it both with patch and without patch.

Please help because it is a matter of ungency!

[Aaron Bourgoin]

Kliment,

Can you provide some details about your printer and how it is connected to the computer (directly?, parallel?, USB?, networked?, if networked, how?)

Is the driver supplied by the printer manufacturer or from Microsoft on the Windows install CD?

[Anonymous]

The printer is Canon, driver by Windows, connected on a paralel port. LAN network for Internet acces, printer not shared.
But I think this is not the problem, because AC crashes when I try to print to Aadobe Distiller as .pdf-file!

[Anonymous]

when you go to publish...check you dpi....I bet set to high...usually it is located in "page options"

[Anonymous]

I have to admit I have never printed anything throgh "publish", I use "print".

[Anonymous]

I have the exact same problem. I have had no problems printing my current views until about a month ago. Now the program crashes every time I try to print to both my printers and or PDF. Every time a client wants a print of the current view I have to open up PM and print. I have reinstalled print drivers etc. I even tried r benbenek possible solution lowering the dpi, but no luck.

I feel you pain kliment.

Jim

[Stress Co_]

Can you print from a "new and reset" project? I've had the same issues (on a mac), never solved.... but only on a couple of pln.s

[Anonymous]

I just tried he "New and Reset Project" and it still crashes with the bug reporter.

Jim

[Anonymous]

Publish or Print....doesn't matter with PDF's...check you dpi...set it to 300 that should work....in addition....can you make screen shots of your settings.....and did you check your IP addresses for those printers...

[Anonymous]

I can publish to PDF or printer with no problem. But the problem is "print". Why would it all of a sudden stop "printing".

Thanks
Jim