I guess yes, our cultures and customs are different.
Yes, I work for Graphisoft as a freelance contractor, and I am performing Moderator and Site Administrator duties.
It is a little bit hard to understand everything you say because you are using a translator so there may be misunderstanding between us about what you mean and what I mean.
About the bugs: as I said, all possible bugs are reported to Graphisoft so they can look at it and fix them as soon as possible.
About Private Messages: the main channel of communication is the forum itself where everyone can see the conversation and can benefit from it. Therefore, users should not send private messages to each other asking for help in matters that belong to the forum for everyone's benefit. Of course, there can be matters that are relevant only to two users, in which case Private Message between themselves is the proper way of communication.
People participate in the forum on a voluntary basis. People can ask questions but it can not be expected that all their questions will be answered since participation is voluntary.
Normally, users can contact their local support with questions, problems, and possible bugs related to Archicad, but I understand if it harder for you in your region so you ask many questions here. Still, you could try contacting the office you have purchased Archicad from for support.
However, people on forums normally do not answer a post if they do not know the answer just to say "Sorry, I do not know the answer." That would result in many non-useful posts.
Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac28
