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Setup & License forum

AC20 installation cannot start

Anonymous
Not applicable
Hi everyone!
Just wondering if anyone could help with my issue?
I am trying to install Archicad 20 International version on my PC running Windows 7 64bit.
When I start the setup.exe i get an error message saying 'Installation cannot start. Please check installation files'
I have uninstalled all java and reinstalled the one that is specific for AC20 (java ver8 update 72) and still no luck.
I did the same with quicktime and have also checked that i am the administrator on my PC.
Windows 7 has all the updates..while i understand archicad does not provide support on win 7 surely it should work?
Any help would be appreciated.
Thanks community!
1 REPLY 1

Minh Nguyen
Graphisoft Alumni
Graphisoft Alumni
Hello,

Thank you for the question!

I was unable to find such issue in our database with Archicad 20 installation. Could it be that the installation file is corrupted? Have you tried with redownloading the installation file?

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

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