BIMcloud Library does not load

[AEismann]

Hi all,

We are using archicad 23 together with BIMcloud basic for archicad 23 ver. 2019.4 (23.0.2504.1102). As you can see in the screenshots attached, we have a library with files in it 76MB, which of we cannot see the content or use it. I tried to delete the local library, but it still does not work, any suggestions ?

Kind regards,
A. Eismann

[Laszlo Nagy]

I think there will be something in that library that causes the crash.
Please contact your local reseller and let them know about this issue, possibly also send them the library in question so they can investigate.

[AEismann]

LaszloNagy wrote:
I think there will be something in that library that causes the crash.
Please contact your local reseller and let them know about this issue, possibly also send them the library in question so they can investigate.

Great ! thanks for the help.