BIMcloud is SLLLLLOWWWWW

[Patrick M]

since moving to a bimcloud, I have noticed the cloud based service is incredibly slow when compared to bimcloud basic. Simple actions, such as kicking team members out of files, creating duplicate files, or recovering back ups takes forever. 
I've been trying to kick out 2 team members from a project, since they closed but did not release all, and are not going to be joining in the file... I've been waiting 15 minutes for the force leave to process. Tried reloading the server manager several times.

[Helio_Avila]

I wanted to share some findings from an internal IT audit we just conducted regarding severe performance issues with BIMcloud SaaS. We’ve been hitting major bottlenecks with large project files (approx. 8GB) and complex hotlink structures.

Our IT team monitored our firewall metrics during a session where a hotlink update hung for over an hour. Their report was conclusive: The bottleneck is server-side processing. * During the entire "Not Responding" period in Archicad, there was virtually zero data transfer on our network.

• This confirms the delay isn't network transit; it’s the SaaS backend performing internal computations (diffing, merging, updating the master copy).

Here is where it gets confusing: Before that, we reached out to Graphisoft Support, and they ran their own performance tests. They claimed they couldn't replicate the issue and that everything worked fine on their end with our setup.

However, despite saying there was "no problem," their official recommendation was for us to move our files to a local BIMcloud Basic server to regain performance.

This raised a red flag for us. If the SaaS environment is performing as expected, why suggest a downgrade to the Basic version as the solution? It feels like a workaround for an infrastructure scaling issue they aren't fully acknowledging.

Based on our IT's advice, we are looking at two tracks:

1. Hybrid Approach: Moving the 8GB site plans and heavy hotlinked projects to an on-prem server to get LAN speeds (which IT tests showed completing delta syncs in seconds).

2. Delta Cache: Upgrading to a full BIMcloud license to use a local caching proxy, hoping to bypass some of the SaaS read/write latency.

Has anyone else had Support tell them "it works on our end" while simultaneously suggesting you move away from the SaaS service for better speed? I’d love to hear if others are seeing this "zero data transfer" hang during heavy processing.