BIMcloud is SLLLLLOWWWWW

[Patrick M]

since moving to a bimcloud, I have noticed the cloud based service is incredibly slow when compared to bimcloud basic. Simple actions, such as kicking team members out of files, creating duplicate files, or recovering back ups takes forever. 
I've been trying to kick out 2 team members from a project, since they closed but did not release all, and are not going to be joining in the file... I've been waiting 15 minutes for the force leave to process. Tried reloading the server manager several times.

[Patrick M]

oh, and selecting multiple users to kick out, not even an option. the "select" check box in the server manager does nothing

[Patrick M]

and it's not any more effective to go through the users/groups and kick them out of the project there than it is through the project itself

[Lee Hankins]

I think the speed of BIMcloud SAAS is very much dependent on your broadband connection speed. We used to have BIMcloud Basic which was much quicker as it was hosted on our local network. Our broadband isn’t particularly fast (75mb down and 20mb up). It takes longer to share files to Teamwork and an incredible amount of time to create the .pln snapshots. The benefits BIMcloud SAAS brings such as auto-reserve are great. Hopefully when we upgrade to FTTP Broadband it will improve. I get better speeds when working from home on a 150mb connection. 

[Patrick M]

I work with about 6-8 offices, depending on how busy I want to be. I am connected to at least 4 with VPN connections to their BIMcloud basic. VPN is a notorious bottle neck for internet speed. I get 1000/300 down/up, over the best vpn, I'm less than 1/3 those speeds.
If I connect to a firms bimcloud basic via vpn, I can manage projects, useres, roll back ups, duplicate files, kick people out... just a few seconds for these opperations. If I disconnect from the vpn and connect to their BIMcloud, it takes minutes just to pull up the servre manager. If I try to kick someone out of a file, it spun for 15 minutes minimum.
The whole point of the cloud based service, for remote work and multi-office work, should be there is no lag or latency issues. And in any case 1000/300 should be more than fast enough to scream through these kinds of super basic functions.

[Lingwisyer]

Have you tried pinging the server to see what kind of latency you get? Maybe with a traceroute to see what kind of pathing you get to the BimCloud servers? Maybe you have some weird pathing and packet loss?

Ling.

[Andreas81ch]

We have near the same issue..... on

send and receive

it works, when I have luck, 2-3 seconds. But on many times for only one element, 3-5 minutes!!!!

Why could this happen?

We use BIMcloud Basic (TW-server are on good hardware, and internet works normally)

[Lingwisyer]

Though given you are using basic, it is all local and should have nothing to do with your internet connection

[Andreas81ch]

We use Teamwork Server at our office, and 2nd from another office.

But how can it be, this big time difference ?

[Lee Hankins]

If you have a lot of externally linked content such as hotlinks, PDF’s or JPEGS linked to the Teamwork file from another location on a network drive this can cause slow down when opening, saving and sending an receiving. We generally break links to external files and relink them again when we need to update. I find that significantly improves the speed.