BIMcloud warnings are getting out of control

[Patrick M]

here is a small sampling of the t/w warnings I have been trouble shooting the past week. This feels like something is broken... or theres something else at play here (my tinfoil hat is on pretty tight right now). And these are about 1/4-1/2 of what I've been sent:

 

  

  

  

 

[Patrick M]

update of the week... I don't know if anyone is even paying attention, but someone at GS needs to do something to make BIMcloud stable, reliable, and consistent... because this is a daily occurrence now. Remember when GS had the slogan "by architects for architects"... I can only assume no one at GS actually uses their software, or they'd be losing their **** over all the error messages, failed t/w operations, and general buggyness.

 

[Patrick M]

here's another one... still just crickets? any feedback from anyone at GS? 

[Patrick M]

is it sustainable to have software that basically doesn't work? or is this some kind of planned obsolescence to get us to all switch off bimcloud basic?
if thats the case, do us all a favor and just tell us you are discontinuing that version so we can figure out how we are going to afford BIMcloud for our offices.

[Patrick M]

yeah, I work with up to 10 different firms, all with different configurations, on bimcloud basic and full bimcloud licenses. I don't know of a single one that is not having these issues.
My main client holds over 50 seats, running on BIMcloud basic. When they have these issues weekly, it adds up FAST.

Do me a favor and keep posting on this thread. I'm trying to be a squeaky wheel on this, but haven't seen a drop of oil yet. The closest thing to a response from anyone at GS is similar to what you are describing; IE putting into question the configuration, hardware, network, installation, other applications running on the server, etc.
The software either works or it doesn't. It is not the users (AKA THE CUSTOMER) responsibility to sort out how to get fixed!

[Patrick M]

@nlaszlo 
I'm curious what the reseller could/would say about this? I'm happy to have a conversation with Tom and Tracie, but what are they going to do? They are not testing the software, engineering code, touble shooting user end issues... 

[torben_wadlinger]

Please do me a favor: delete all log files, wait until the error occurs again and upload the newly generated log file. I will have a look on them and will see if I can solve the mystery.

[Laszlo Nagy]

Resellers can escalate issues to GS HQ if needed.

Let me ask the opposite question: if you continue to have these issues, what could other regular users say about them? I see the only people who can do something about this are your local reseller and Graphisoft, so I think it is more effective to talk to them.

[jamesMorris]

@Laszlo Nagy  what should I do, when my reseller is unwilling or unable to help?

[Algimantas Kuprenas]

Hi,

Solving issues via reseller is last step, because it is relatively long way of solving problems - takes time / not clear will they help solve issue.  In complicated cases reseller works as middlemen, so I think problems should be registered and solved straight with GS some in some kind of global support channel. Where also general issues can be tracked down, what other users are facing.

[Patrick M]

I don't necessarily think contacting the resellers is a bad first step; but as you pointed out, the resellers are just a middle man. 
I did have a good talk with my local reseller about this issue yesterday; maybe he can make some contacts through his channels.

Obviously the forum here is not any kind of link between us Archicad users/customers and Graphisoft.