Related versions: v19 and newer
Possible reasons based on the frequency of occurrence
Archicad or BIMcloud / BIMcloud Basic is not up-to-date
Make sure that all Archicad
clients and BIMcloud / BIMcloud Basic
components are updated to the latest build.
Archicad must be able to communicate with BIMcloud / BIMcloud Basic to provide Teamwork. To verify this, run the Network Diagnostic Tool
from the Open / Join dialog or the Teamwork Palette. Verify whether all necessary ports
are open and the server machine is available from the client machine.
User Cache is corrupted
It is possible that current downloaded data have become corrupted, and thus are out of sync with BIMcloud / BIMcloud Basic. On the affected computer, try to leave all joined Teamwork projects
Local Cache is corrupted
When more than one user is working from the same machine, leaving all joined Teamwork projects may be not enough. Delete the Local Data
with the Local Data Manager.
Local Data deletion will require the user to rejoin the projects and all unsent changes will be lost. Try to leave all joined projects before
attempting to delete their Local Data.
More than one user is affected in the error
Probably the project database is corrupted on BIMcloud / BIMcloud Basic. If you have a scheduled snapshot, restore the project by using Rollback BIMProject or Library Snapshots
. If you still experience the above issue, please contact your GRAPHISOFT support representative. For the investigation Archicad FastLogger files
and BIMcloud log files
might be necessary.