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2024-08-28 06:18 PM - edited 2024-08-28 11:53 PM
I cannot access any projects on BIMcloud. It says
```
### Warning!
You do not have enough permissions to view projects/folders on [COMPANY NAME]- BIMcloud Software as a Service
[OK]
```
I have tried reinstalling the License Manager, Wibu, and CodeMeter. I have attached my CodeMeter log file along with the errors. My company has confirmed that there are BIMcloud licenses available online and that I have the required permissions. Please note that I can connect with the License Manager and download/upload my ArchiCAD license without any issues. I also logged in and out of the BIMcloud project palette. The last time I encountered this error, I had to wait a day before it resolved itself, and we suspect it was related to my internet provider. Eventually, the issue just went away. I also tried using my mobile data, which is from another provider, but the same issue persists. I attempted to find help in the following link: Graphisoft Help Center, but it became too technical for me. Currently, I have been experiencing this problem since the morning of August 28, 2024, and I still cannot access the projects. However, around midnight it resolved itself. Why is this happening? Is it just my internet provider/s?
2024-08-30 01:54 PM - edited 2024-08-30 01:55 PM
@Marco Meyer, please contact your local support representative to investigate the issue and prevent it from happening again.
2024-09-01 06:11 PM
@Boldizsar Vermes Thank you