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2021-06-04 11:04 PM
2021-06-10 12:28 PM
Noémi Balogh
Community Expert, Admin
2021-06-10 03:07 PM
2021-06-10 03:55 PM
Noémi Balogh
Community Expert, Admin
2022-02-22 01:30 AM
Hi, So I too am having difficulty uploading/importing a back up file. I've checked that I have both versions of Archicad and Graphisoft be from the same version. Arch 20. and I named the automatic backup.archive to end in .BIMProject20 but I keep getting erros. Any other recommendations?
2022-02-22 08:10 AM
Hi Victor,
Check the file - if it is an older version than Archicad 20.6xxx, then the current BIMcloud Basic versions won't be able to restore those files. In this case you need to install the old corresponding BIM Server version first, save a PLN/PLA and migrate the file to Archicad 20.6xxx at least.
If you still have an issue, it might means your file is corrupted or there is something else here. In this case I suggest you to contact your local Graphisoft technical support representative with your file and detailed information, so they can help you in the process.
Kind regards,
Noémi
Noémi Balogh
Community Expert, Admin