Related versions: v19 and newer
When an Archicad user attempts to share a project, the sharing process fails with the above error message.
Archicad or BIMcloud / BIMcloud Basic is not up-to-date
Make sure that all Archicad clients and BIMcloud / BIMcloud Basic components are updated to the latest build
Archicad must be able to communicate with BIMcloud / BIMcloud Basic to provide Teamwork. To verify this, run the Network Diagnostic Tool
from the Open / Join dialog or the Teamwork Palette. Verify whether all necessary ports
are open and the server machine is available from the client machine. Whenever possible, use wired connection to the network. Try turning off the wireless connection to make sure you can access the BIMcloud / BIMcloud Basic's computer over the network.
Project needs repair
The project might contains invalid elements or hidden issues which must be fixed before the project is shared on the BIMcloud / BIMcloud Basic. Use Open & Repair
to attempt to fix the file.
Archicad lock file needs to be cleaned up
When opening a file in Solo, Archicad creates an ".lck" file to prevent other users / applications modifying the very same project as you currently do. Check if any ".lck" file exists with the same name as the affected project. If you find any, close all running Archicad instances and delete the file with .lck
extension exists next to the project - which could not be shared.
Incorrect permission settings applied for the Graphisoft folder and its subfolders
Make sure that the affected user has full access to the following folder and its subfolders:
If the path of the Local Data folder has been reconfigured, make sure that the affected user has full access to that folder as well. Default locations:
/Users/<username>/Library/Application Support/Graphisoft/TW Data/
Incorrect permission settings applied on the server computer
BIMcloud / BIMcloud Basic needs full access to its own folders. If the Projects
folder path has been configured to a different path than the default setting, make sure that BIMcloud / BIMcloud Basic has full access rights for those folders as well.
User Cache is corrupted
It is possible that current downloaded data become corrupted, so they will be out of sync with the BIMcloud / BIMcloud Basic. Attempt to leave all joined Teamwork projects
from the affected computer.
Local Cache is corrupted
When more than one user is working from the same machine, leaving all joined Teamwork projects may be not enough. Delete the Local Data
with the Local Data Manager.
Local Data deletion will require the user to rejoin the projects and all unsent changes will be lost. Try to leave all joined projects before attempting to delete their Local Data.
TWDataOptions.xml is corrupted
contains the Local Data folder path. Close all running Archicad instances and delete the TWDataOptions.xml
System drive/Users/<username>/Library/Application Support/Graphisoft/TW Data/TWDataOptions.xml
Deleting the TWDataOptions.xml file will restore the default path settings of the Local Data folder.
Archicad needs to be reinstalled
Uninstall Archicad. If there are more versions installed on the computer, make sure to uninstall all of them. Delete the user's own Graphisoft
If you still experience the above issue, please contact your GRAPHISOFT support representative. For the investigation Archicad FastLogger files
might be necessary.