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Teamwork & BIMcloud
About Teamwork, BIMcloud, BIMcloud Basic, BIMcloud Software as a Service, network settings, etc.

roaming AC15 TW file crashes

schagemann
Advocate
hello,

we have one AC15 TW file which constantly and randomly crashes for various users on various macs - the same file works for various other users at the same time.

we have so far tried the following (all to no avail):

1. have users leave the project;

2. removed all local data associated with the file via local data manager;

3. reshared the project;

4. removed all TW data manually on the affected machine;

5. recreated the affected users on the bimserver;

6. restarted the bimserver;

7. reinstalled AC15;

strangely enough resharing an affected project sometimes works for some users but not for all.

btw. at the same time other files on the same AC15 bimserver work just fine.

bimserver & AC builds are AC15 - 3276.

we are very much at a loss here, thus any help or pointers would be greatly appreciated.
macinteract
Design Technology Managers - all  on macOS | since AC 6
Archicad Framework > Smart Template 28
Smart Tree, Transmittal and Universal Label plus other smart GDL Objects
1 REPLY 1
schagemann
Advocate
so we tracked it down to a bug with the renovation filters override functionality... http://archicad-talk.graphisoft.com/viewtopic.php?t=38491&start=0

graphisoft this needs to be fixed.
macinteract
Design Technology Managers - all  on macOS | since AC 6
Archicad Framework > Smart Template 28
Smart Tree, Transmittal and Universal Label plus other smart GDL Objects