Note: The resources below include contact information and services specific to North America. Global resources such as user guides and learning portals are also listed for your convenience.
These are your go-to resources!
Are you new to Archicad or exploring its latest tools and features? These resources offer comprehensive guidance to help you set up your licenses, become acquainted with the software, and master its features as you progress in your learning journey.
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Getting Started with Archicad |
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Product User Guides |
| GRAPHISOFT Learn Portal | |
| Archicad YouTube Channel |
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Graphisoft ID FAQ |
| Getting Started with Graphisoft Cloud Licensing | |
| BIMcloud as a Service |
Tech Support
Our Technical Support department will assist with "bugs", where the software is not working as documented. If you have found something in our User Guides or other resources where the software is not behaving as documented, please submit a request on the Tech Support Portal.
Help on Basic How-To Questions
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Seeking assistance with a basic how-to question? Visit the Graphisoft Community site today! It's the perfect resource for finding answers to queries you can't solve on your own. Search existing posts or post your own question. You'll find a supportive community ready to assist! |
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If you have explored the resources above and are still unable to find a solution to a basic query, please feel free to reach out to us at csm.na@graphisoft.com with your Knowledge Base Questions. Our team is dedicated to assisting you and will promptly direct you to the relevant resource. Prior to contacting us, we encourage you thoroughly search through the provided resources. |
Need further Assistance?
Graphisoft Advisor Session [60-min]
For both quick tips and deep dives into beginner and intermediate topics, why not schedule a 60-minute Graphisoft Advisor Session with our team? Appointments can be booked as early as the next business day and up to 30 days in advance on this link or by contacting csm.na@graphisoft.com.
Personalized onboarding or upskilling
For in-depth personal learning, consulting, or implementation plans, our team of experts is here to ensure your success! Reach out to csm.na@graphisoft.com or your local GRAPHISOFT contact for more information.
SSA/Forward, what is Included?
SSA/Forward members & Subscription license holders receive exclusive discounts on services. A full list of member benefits can be found on this link.
- Please reserve urgent matters for the member support line: 1-800-238-3992
