Enscape 4.0 won't open Archicad project - Mac Pro M1 Max

[Johannes Oberholi]

I just downloaded Enscape 4.0 as a trial version. In the 3D window of Archicad I then pressed the button “Open in Encsape” as described. Unfortunately, Encape won't open! Does anyone have the problem with derm version 4.0? I use a MacBook Pro with M1 Max chip.

Operating system used: Mac Apple Silicon Sonoma 14.4.1

[carpine]

Same here ! 

Mac book pro M3 archicad 27 and escape 4>0 is not opening...flashing and then disappearing 

[Annelie]

I have the same problem and the same computer 😞

And the support from Enscape is slow. 

[outpostarc]

Same with me. I have a brand new MacBook Pro M3 tricked out.

[Johannes Oberholi]

I also sent a request to Enscape Support. Hopefully we can get a solution here. If anyone has already found a solution, please share it with us here.

[carpine]

I sent a request to Enscape and after some briefs, non helping solutions, I still have to hear again from them. I think they are trying to figure out and not answering at all! Quite disappointing to see that there are so many people in the same situation….more in the Enscape group as well.

let’s wait and see

[Annelie]

Yes, I also think that they themselves do not know how to solve the problem and need to figure this out first. But they should inform us about this. I've already bought and paid for my program and it doesn't work, so I'm getting stressed and a little worried.

But we keep in touch 🙂 

[Goedefroo architects]

Same issue here... Hope for a solution soon.

[Johannes Oberholi]

Just got a response from Enscape Support. However, I will wait for a bug fix for version 4.0. If anyone wants to try Enscape's suggestion, here is the solution:

Thanks for your message and we're sorry about the difficulties you've encountered so far using Enscape!
 
What you are likely encountering is a bug in our new version. Our developers are still investigating this bug to find the source of the issue - however in the meantime we have been able to determine a workaround which should allow you to use Enscape again. 
 

1. Create a new user on your machine. 
2. After you have created the new user, check if your CAD is available and log in with your credentials if necessary.
3. Then install Enscape 2.1, which you can download here, and restart the machine. 
4. Open your CAD program and launch Enscape, which should run normally. 
5. If Enscape 2.1 runs normally, you should optionally be able to update to Enscape 4.0, which should then run with no issues.  

 
We recognize that this is not an ideal solution, but hope that it can function as a workaround for you until our developers have resolved the issue. Once there is an official fix available, we will reach out to you immediately with an update. 
 
In the meantime please allow me to apologize for any inconvenience this has caused, and please let me know if you run into any issues while implementing the workaround.
 
Additionally, please send us new log files via the Enscape Support button.
Thank you in advance.

Best Regards,
Zahari Ivanov
3D Support Specialist

[Kalman Cseh]

Thanks, although it's not ideal, it's at least something. Hopefully they will release the fix soon. 

Is it really necessary to create a new user for this?