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Archicad C++ API
About Archicad add-on development using the C++ API.
SOLVED!

I can't sign in at https://archicadapi.Graphisoft.com.

LeeJaeYoung
Virtuoso

I can't sign in at https://archicadapi.Graphisoft.com.

AC27 on window 11
1 ACCEPTED SOLUTION

Accepted Solutions
Solution

Turned out to be a local issue at LeeJaeYoung. In case you experience anything similar, please contact your local support for further assistance.

Noémi Balogh

Community Expert, Admin

View solution in original post

16 REPLIES 16
Karl Ottenstein
Moderator

Graphisoft is having a server problem related to GSID sign-in. 

it seems to be working now?

One of the forum moderators
AC 27 USA and earlier   •   macOS Ventura 13.6.7, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

it doesn't work yet.

AC27 on window 11

Works fine for me.  I signed out and then back in just now.

One of the forum moderators
AC 27 USA and earlier   •   macOS Ventura 13.6.7, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

LeeJaeYoung_0-1664375848797.png

Can't connect to sign in.

AC27 on window 11

Have you tried a different browser?  I.e., if the error is from Microsoft Edge, have you tried Chrome?

 

Has anything about your firewall, etc, changed?  Do you have a VPN, so that you can temporarily appear to not be connecting from Korea in case there is some strange IP thing going on?

 

One of the forum moderators
AC 27 USA and earlier   •   macOS Ventura 13.6.7, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

Chrome has the same problem.

You blocked Korea.
I can only access with vpn.

 

Why do they do this?

AC27 on window 11

Thanks for reporting that you can log in using a VPN.  I'm sure there is nothing intentional directed at Korea... and have asked Graphisoft to follow up on this problem you are having.  

One of the forum moderators
AC 27 USA and earlier   •   macOS Ventura 13.6.7, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
Noemi Balogh
Community Admin
Community Admin

Hi @LeeJaeYoung,

 

As Karl said, we have no intention to exclude South Korea from our API site. Your issue seems to be individual at the moment, so may I ask you to get in touch with our Developer Support team: https://graphisoft.atlassian.net/servicedesk/customer/portals

 

They will be able to help you fix this.

Thank you,
Noémi

Noémi Balogh

Community Expert, Admin

1. It is possible to connect with vpn.

https://archicadapi.Graphisoft.com.

LeeJaeYoung_0-1664448192966.png

 


2. Here it is said that the password is wrong.

https://Graphisoft.atlassian.net/servicedesk/customer/portals

LeeJaeYoung_1-1664448270679.png

 

AC27 on window 11