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LeeJaeYoung
Virtuoso

I can't sign in at https://archicadapi.Graphisoft.com.

I can't sign in at https://archicadapi.Graphisoft.com.

AC27 on window 11
1 Solution

Accepted Solutions
Noemi Balogh
Community Admin
Community Admin

Turned out to be a local issue at LeeJaeYoung. In case you experience anything similar, please contact your local support for further assistance.

Noémi Balogh

Senior Community Expert, Admin

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16 Replies 16
Karl Ottenstein
Moderator Emeritus

Graphisoft is having a server problem related to GSID sign-in. 

it seems to be working now?

Vote for Wish: Copy/Paste in 3D

AC 29 USA and earlier   •   hardware key   •   macOS Taho 26.1 MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
LeeJaeYoung
Virtuoso

it doesn't work yet.

AC27 on window 11
Karl Ottenstein
Moderator Emeritus

Works fine for me.  I signed out and then back in just now.

Vote for Wish: Copy/Paste in 3D

AC 29 USA and earlier   •   hardware key   •   macOS Taho 26.1 MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
LeeJaeYoung
Virtuoso

LeeJaeYoung_0-1664375848797.png

Can't connect to sign in.

AC27 on window 11
Karl Ottenstein
Moderator Emeritus

Have you tried a different browser?  I.e., if the error is from Microsoft Edge, have you tried Chrome?

 

Has anything about your firewall, etc, changed?  Do you have a VPN, so that you can temporarily appear to not be connecting from Korea in case there is some strange IP thing going on?

 

Vote for Wish: Copy/Paste in 3D

AC 29 USA and earlier   •   hardware key   •   macOS Taho 26.1 MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
LeeJaeYoung
Virtuoso

Chrome has the same problem.

You blocked Korea.
I can only access with vpn.

 

Why do they do this?

AC27 on window 11
Karl Ottenstein
Moderator Emeritus

Thanks for reporting that you can log in using a VPN.  I'm sure there is nothing intentional directed at Korea... and have asked Graphisoft to follow up on this problem you are having.  

Vote for Wish: Copy/Paste in 3D

AC 29 USA and earlier   •   hardware key   •   macOS Taho 26.1 MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
Noemi Balogh
Community Admin
Community Admin

Hi @LeeJaeYoung,

 

As Karl said, we have no intention to exclude South Korea from our API site. Your issue seems to be individual at the moment, so may I ask you to get in touch with our Developer Support team: https://graphisoft.atlassian.net/servicedesk/customer/portals

 

They will be able to help you fix this.

Thank you,
Noémi

Noémi Balogh

Senior Community Expert, Admin

LeeJaeYoung
Virtuoso

1. It is possible to connect with vpn.

https://archicadapi.Graphisoft.com.

LeeJaeYoung_0-1664448192966.png

 


2. Here it is said that the password is wrong.

https://Graphisoft.atlassian.net/servicedesk/customer/portals

LeeJaeYoung_1-1664448270679.png

 

AC27 on window 11

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