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BIMx
About BIMx (mobile, web and desktop), connection to BIMcloud, and related technical questions.
SOLVED!

bimx link on iPhone not working

Dave Brach
Expert

I cannot figure out the process for opening an emailed BIMx link on iPhone.   On iPad, I open the gmail app, click on the BIMx link, it takes me to the default browser (chrome), and then gives the option to download the model and open it in the BIMx app. Works great.  But on iPhone I open the gmail app, click on the BIMx link, and it takes me to the default browser (safari), where there is no option to open the BIMx app.  The only option is the "play" button, which results in an error message that the browser does not support the product.  If I text the link it does the same thing.  I am typically email BIMx models to my clients and I tell them that they can just click and open on their phones.  what am I doing wrong?

 

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Dave Brach/architect
AC26 MBP OS Ventura
AMD Radeon Pro 5300M 4 GB
Intel UHD Graphics 630 1536 MB
11 REPLIES 11
Solution
Roland Szabo
Graphisoft
Graphisoft

Dear All, we have fixed the issue. BIMx Model Transfer now allows you to scroll down to Download within BIMx Web's frame on touchscreen devices.

I appreciate your feedback about the model import process, we aim to provide the simplest way possible. The "Safari cannot open this page" dialog appears if BIMx is not installed. Your mobile device associates the "bimxapplication://..." download&import link (embedded in the "Download model" button) when installing BIMx. If BIMx is not installed, your browser is not allowed to scan your device for associated apps due to privacy. Therefore, the browser's generic response is the only option. › Please ask your client to install BIMx before downloading the model. 

Regarding why the web app is not supported on iPhones and iPads, see this comment.

Roland Szabo
BIMx Product Manager

Thanks Roland, I appreciate your comments.  I think the main thing is to make sure the client already has the app downloaded.  In the past I think it would automatically redirect to the app store, but just knowing this now should solve the issue.

Dave Brach/architect
AC26 MBP OS Ventura
AMD Radeon Pro 5300M 4 GB
Intel UHD Graphics 630 1536 MB