bimx link on iPhone not working

[Dave Brach]

I cannot figure out the process for opening an emailed BIMx link on iPhone.   On iPad, I open the gmail app, click on the BIMx link, it takes me to the default browser (chrome), and then gives the option to download the model and open it in the BIMx app. Works great.  But on iPhone I open the gmail app, click on the BIMx link, and it takes me to the default browser (safari), where there is no option to open the BIMx app.  The only option is the "play" button, which results in an error message that the browser does not support the product.  If I text the link it does the same thing.  I am typically email BIMx models to my clients and I tell them that they can just click and open on their phones.  what am I doing wrong?

  

[Roland Szabo · Accepted solution]

Dear All, we have fixed the issue. BIMx Model Transfer now allows you to scroll down to Download within BIMx Web's frame on touchscreen devices.

I appreciate your feedback about the model import process, we aim to provide the simplest way possible. The "Safari cannot open this page" dialog appears if BIMx is not installed. Your mobile device associates the "bimxapplication://..." download&import link (embedded in the "Download model" button) when installing BIMx. If BIMx is not installed, your browser is not allowed to scan your device for associated apps due to privacy. Therefore, the browser's generic response is the only option. › Please ask your client to install BIMx before downloading the model. 

Regarding why the web app is not supported on iPhones and iPads, see this comment.

[Dave Brach]

Thanks Roland, I appreciate your comments.  I think the main thing is to make sure the client already has the app downloaded.  In the past I think it would automatically redirect to the app store, but just knowing this now should solve the issue.