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Failed to login to BIMcloud from Archicad

chio123-_-
Newcomer

Hello, I recently installed BIMcloud, I have already created the users, I have already done all the necessary procedures, but when one of my users tries to enter the teamwork with the link address provided by the BIMcloud, I get the message "server failure" and when checking the address of the link it appears as a failure with the DNS, please, someone help me, it is urgent

1 REPLY 1

scottjm
Enthusiast

What does the Run Network Diagnostic show? It could potentially be a firewall or closed port issue.

Are you running BIMcloud install on your local network, or BIMcloud SaaS?

Are they able to login to BIMcloud via the webinterface?

AC13 - AC23.7000 / AC25.5010
Python, GDL, VBA, PHP, SQL, CSS
Win 10, i9-9900K, 32GB, Quadro P2200, 500GB NVMe

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