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BIMcloud as a Service - can not delete users

gdford
Advisor

I am signed in as Admin to my BIMcloud as a service and for some reason i do not have a button in Users to delete users... I even created a new user not connected to a project and still there is no button to delete the user.

.... any thoughts anyone?

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-26
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000
13 REPLIES 13
Laszlo Nagy
Community Admin
Community Admin

Are you a Server Admin or a Project Admin?

Are you trying to remove a User from a Project?

Or are you trying to remove a User from the BIMcloud server?

Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27

I am the Server Admin and Project Admin and I am trying to remove a user for the BIMcloud server.

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-26
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000

that was "from the BIMcloud Server"

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-26
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000
Laszlo Nagy
Community Admin
Community Admin

That is curious because as Server Admin you should have all the rights to be able to do that.

Can you post a few screenshots of the exact situation?

Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27

Yes - that was what I thought - I am logged in with my Graphisoft ID and I am the one who purchased and setup the server.

gdford_0-1651952589939.png

 

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-26
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000
Laszlo Nagy
Community Admin
Community Admin

Hm, it is curious because I checked the BIMcloud User Guide and one Page 15 and Page 17 the "Delete User" command is visible on the user interface, but for some reason does not appear for you.

https://help.graphisoft.com/BCSAAS/INT/BCSAAS.pdf

I only see the "Enabled" command using which you can disable users I guess (I do not have BIMcloud installed on my machine).

I would recommend that you contact local support if no one here answers you. I have not used BIMcloud in a while so I can not offer you more help in this.

Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27

Is there anyway to tell if I am actually logged in as the Admin?

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-26
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000
Laszlo Nagy
Community Admin
Community Admin

Check Page 7 of the User Guide, that may contain the answer to this question:

https://help.graphisoft.com/BCSAAS/INT/BCSAAS.pdf

Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27

Thanks Laszlo - I bet i deleted myself - there had been two users with my name, but I don't remember seeing the Admin message under one of the them... I will get with my regional support.

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-26
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000