Hi Joseph,
When you installed your Keynotes upgrade for AC 11, the document "AC11UpgradeInfo-KeyNotes" was added to the ArchiCAD "Help" menu.
Page 4 of this document explains how to convert your AC10 Keynotes database for use in ArchiCAD 11.
Try following the steps listed in the document, and if you are still having trouble, please drop us an email at
toolsupport@cadimagetools.com.
Thank you.