I think that the truth is somewhere between....It is a big issue if someone needs to hire a specialist to adjust his office needs in each project. You never had this need when you draw everything by hand or probably you don't have this luxury in some countries or due to economic reasons. Computer AIDED design as the word suggests is a helping tool, not something that will mess up your work. IMHO everyone should learn deeply the use of a program. This means spending quite a lot of time searching, practicing and even playing (like most of us did with a compass, a ruler, reading geometry etc.).
It is also important not to forget that we are architects and our main objective is architecture and not being computer experts-So if someone finds the right tool for him he should stick to it- even if it is ArchiCAD 5 or Claris cad. Whatever suits your work better. Personally being a user since v.5 I didn't earned much from upgrading ArchiCAD 6 to 7. The upgrade to 8.1 was essential for me. But I don't think that there will ever be a program version that could satisfy us all because of different practices, different number of employees, different countries etc. I work in Greece and we do not design log houses here. So if I had to speak for myself I don't want that log-detail option in walls. BUT too many users, overseas (and not only) are using it a lot so...If a company had to make a program that fits my needs probably it would be useless to you. If it was fully customisable then it wouldn't be user-friendly. It is a thin line to balance things.
To conclude, there are too many different viewpoints to this subject so lets be fairer to everyone...
I hope I didn't bore you
ArchiCAD 22 4023 UKI FULL,
Archicad 21 6013 UKI FULL, ArchiCAD 20 8005 UKI FULL
iMac Retina 5K, 27-inch, 2017
4.2 GHz Intel Core i7
32 GB 2400 MHz DDR4
Radeon Pro 580 8192 MB