2024 Technology Preview Program:
Master powerful new features and shape the latest BIM-enabled innovations
2023-10-05 01:51 PM
Dear Support,
GDL Preview Picture error
see:
PLA files need to be opened.
On the Layout, the aspect ratio in the GDL Preview Picture column is distorted.
Best regards:
jeno
2023-10-06 03:56 AM
We are not support, just other users... Are you unable to just post screenshots of your issues staight on here?
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2023-10-06
08:29 AM
- last edited on
2023-10-08
02:16 AM
by
Laszlo Nagy
2023-10-06 09:03 AM
Without setting something up and experimenting, I am just guessing here.
Have you set a a View in the View Map for your schedule?
Does altering the scale in the View Settings have any effect?
Barry.
2023-10-08 03:21 AM
Dear Barry,
Everything can be seen in the PLA files below.
Here we have an AC23 PLA and an AC26 PLA, but the problem also occurs with the AC27 version.
I also sent the screenshot from here.
These files can be downloaded for 2 more days.
Thank you very much for your help.
Best regards,
jeno
2023-10-16 08:15 AM
@jeno wrote:
These files can be downloaded for 2 more days.
Sorry, I have been on vacation and unable to look at this.
If you can upload the file again, I may be able to look at it.
Barry.
2023-10-16 09:41 AM
Dear Barry,
Thank you for signing up, but in the meantime the error was sent to Zendesk.
It has already been identified and reproduced there.
Best regards,
jeno
2023-10-16 10:45 AM
OK.
Hopefully they can give you an answer/reason.
Barry.
2023-10-21 09:01 AM
Dear Barry,
The error was identified. [DEF-16581]
Best regards,
jeno
2023-10-23 04:04 AM
@jeno wrote:
The error was identified. [DEF-16581]
So now it just needs to be fixed!
Unfortunately, that will take a while.
Barry.