GDL Preview Picture error

[jeno]

Dear Support,

GDL Preview Picture error

see:

https://wetransfer.com/downloads/cc1bd247d075a3322aa34218ffbcc02d20231003112953/ac7cf66af6624804bba9...

PLA files need to be opened.

On the Layout, the aspect ratio in the GDL Preview Picture column is distorted.

Best regards:

jeno

[Lingwisyer]

We are not support, just other users... Are you unable to just post screenshots of your issues staight on here?

[jeno]

I am attaching the screenshot and one of the Archicad Object Files. Thanks for your help.

 

[Barry Kelly]

Without setting something up and experimenting, I am just guessing here.

Have you set a a View in the View Map for your schedule?

Does altering the scale in the View Settings have any effect?

Barry.

[jeno]

Dear Barry,

Everything can be seen in the PLA files below.
Here we have an AC23 PLA and an AC26 PLA, but the problem also occurs with the AC27 version.

https://wetransfer.com/downloads/cc1bd247d075a3322aa34218ffbcc02d20231003112953/ac7cf66af6624804bba9...

I also sent the screenshot from here.
These files can be downloaded for 2 more days.
Thank you very much for your help.

Best regards,

jeno

[Barry Kelly]

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@jeno wrote:

These files can be downloaded for 2 more days.

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Sorry, I have been on vacation and unable to look at this.

If you can upload the file again, I may be able to look at it.

Barry.

[jeno]

Dear Barry,

Thank you for signing up, but in the meantime the error was sent to Zendesk.
It has already been identified and reproduced there.

Best regards,

jeno

[Barry Kelly]

OK.

Hopefully they can give you an answer/reason.

Barry.

[jeno]

Dear Barry,

The error was identified. [DEF-16581]

Best regards,

jeno

[Barry Kelly]

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@jeno wrote:

The error was identified. [DEF-16581]

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So now it just needs to be fixed!

Unfortunately, that will take a while.

Barry.