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AC19: constant prompts to connect to file server

Stuart Smith
We had this issue in 18 and thought it had been resolved in a hotfix, but now it seems it has returned.

When working in a Teamwork file, users are getting prompts to connect to our file server every few minutes. If they are in the office, the dialog is pre-filled with one of the other users logins, if working remotely we get the spinning beachball for a minute or so, and then an alert that the server can not be found.

We've broken any active links to files or drawings on the server through the Drawing Manager.

There is one Hotlinked Module in the file, which is another Teamwork file.

This is killing our productivity. It is almost impossible to work remotely, every five minutes or so we get the spinning beachball for at least 60 seconds before it pops up a dialog saying it can't find the server.

We are on AC19 4013, Mac OS.
The file server it keeps trying to connect to is an SMB volume.

Any help/insight would be greatly appreciated.
v26 3010 USA
MacOS 12.6
AC user since 8.1
Laszlo Nagy
Community Admin
Community Admin
Apply the 5005 hotfix as a first step:

See if that solves it or not.
Loving Archicad since 1995 - Find Archicad Tips at
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27
Katalin Borszeki
Hi, this issue will be fixed in the next ARCHICAD 19 update! (the 5005 build would not help it, the build number where it is fixed is 5520) Thanks for the report. best, k
Katalin Borszeki
Implementation Specialist
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