ArchiCAD freezes when I try to open Work Environment

[Anonymous]

Please assist! My ArchiCAD keeps freezing as soon as I try and open my work environment. My PC's updated. My ArchiCAD's updated. I want to add the railing tool to my toolbox, but I cannot access the work environment to be able to do this.

[Lingwisyer]

Does it freeze if you try to open the dialogue while using a default template?

AC version?
OS?



Ling.

[Anonymous]

Yes, it freezes.
AC 21, 64 bit Windows 10 Pro on a Dell Precision 3541.
I've copied a rail in from another project, and it's working fine, but I still cannot access my Work Environment.

Thanks.

[Minh Nguyen]

Dear Danette,

Thank you for the report and I am very sorry about the issue!

This is something that we never heard of! Sometimes, the program could freeze at tools' settings rather than Work Environment. Could you make a small video of the issue? Also, I would like to have the following logs:
- FastLogger files: open Archicad, reproduce the issue. Close all Archicad instances, then collect the logs from their location.
- Dump file: while Archicad freezes at Work Environment, please open Task Manager, navigate to Details tab, right-click ARCHICAD.exe process, then choose "Create dump file".

Once you are done, please let me know so that I can share with you a link to securely upload these logs.

Thank you very much! I look forward to hearing from you!

Best regards,
Minh