ArchiCad 12, shuts down at save/ open - Acer computer

[Anonymous]

I've bought a new computer Acer aspire 5920 G with Vista premium.
2 duo processor, 1.83 GHz, 320 GB

The installation is fine, but when I open the program and try to save a prosject or open a new prosject ArchiCad crashes, and the bug report shows up. Have anyone experienced anything similiar???
I've sent a mail to archicad support, they told me that it might be because of a firewall, so I tried to shut down the firewall, but didnt help.
Have also tried to uninstall the program 2-3 times, but still the same. Also tried to install version 11 instead, but the same problem occur. Can it be because im using Vista? I got Archicad 11 and 12 installed on my old computer, and there it works fine ( Windows XP)

If anyone could help me, it would be highly appreciated!

[Laszlo Nagy]

You are welcome and thanks.

And a thank you is due to Graphisoft because they helped in the isolation of the source of the problem.

[Anonymous]

laszlonagy wrote:
I have an ACER Aspire 8920G which is the big brother of your computer.
Yes, I experienced the same, here is what to do:
There is a program that Acer installs by default. It is called Acer eDataSecurity of something like that. It for some reason does not let ArchiCAD work correctly.
I went to Start menu\Settings\Control Panel\Programs and Features, uninstalled it and everything is fine since.
After uninstalling you may need to restart the system.

By the way, I was told by the sales guys that these cannot have XP on them because Acer did not write driver programs for XP for these models.

I LOVE YOUUUUU!
Thank you very very much!

[Laszlo Nagy]

Wow, you are welcome!
Sometimes it is easy to make people happy!

[Anonymous]

laszlonagy wrote:
Wow, you are welcome!
Sometimes it is easy to make people happy!

easy?
I'm trying to run ArchiCAD for two months!!!
Yesterday I had even restart the system for this problem!

(excuse me for my terrible english!)

[Laszlo Nagy]

I meant that I did not have to do much for this thank you.

[Anonymous]

Hi,

Iv just searched for this problem and it appears that i am experiencing the same problems as you. But i have followed what you have said, uninstalled edata security management, restarted my computer yet im still having the same problems. Can you suggest what else this problem may be?

Im also on an Acer aspire 5920.

Thanks alot

[Laszlo Nagy]

Can you show me a screen capture of what kind of Acer software are installed on your computer? Maybe we can find some possible suspects.

[Anonymous]

Attached is a screenshot of the programs i had installed with the laptop.
Any help you can give me would be greatly appreciated!

Thanks alot

[Laszlo Nagy]

I do not have Acer eLock Management on my computer.
I don't know what it does but you may try to uninstall it, then restart the computer.
If it does not help, you can reinstall it later from the Acer install disks.

[Anonymous]

Ah iv'e sorted it...it turns out it was just the graphics card that needed updating! Thanks for your help though!