Archicad crash Dell Precision 5530

[Anonymous]

Hello! Just bought myself a brand new Dell 5530. I have installed most of my programmes without any troubles. The only problem lies in the program i use the most.... Archicad. When i open the program, there seems to be no problem, but when i change floors, use any menus etc. the program just closes without bug reporter.

I have read there might be a problem with the switchable graphics on the dell 5530. it uses an intel 650 to handle the easy tasks, and a nvidia quadro p2000 for the heavy duty tasks.

When i have the task manager up i see that the quadro p2000 is not being used in archicad. The intel gpu 650 is being used untill it crashes, but when it crashes i can see the P2000 go from 0% to 100% for a brief moment, then down again to 0%.

Is this a driver issue? I have tried to render in rhino and the PC have no problem with that, it uses the P2000 just fine.

I would appreciate any help.

my specs:

Archicad 22 educational version

Dell Precision 5530:
-Intel i9-8950HK
-Win 10 Pro
-Nvidia Quadro P2000

[Anonymous]

Disabled the Intel GPU, but archicad was the same

[Anonymous]

how much ram ?
what mouse ?

[Anonymous]

LorBje wrote:
Disabled the Intel GPU, but archicad was the same

Try installing Dell SupportAssist https://www.dell.com/support/contents/us/en/04/article/product-support/self-support-knowledgebase/so...
This usually checks compatibility and new version drivers are available for only the device being used or if bios is needed if an update is available and available.
I hope it can solve the problem

[Laszlo Nagy]

There is another thing you can try.
Vendors usually install several of their own software on top of the pre-installed Windows. Some of these, like Data Protection software, or Data Encryction software, have been known to interfere with ARCHICAD.
Try to uninstall all those software and see if it makes any difference.

[Anonymous]

@vortextheory: Ram is 32GB. Mouse is Logitech G603(i have installed driver and the problem persist even when mouse is disabled/using trackpad)

@LaszloNagy: I have reinstalled windows(clean) without the dell drivers/software. The issue still stands strong :S

@EDDY RACHMAT: Installed the Dell Support assisst, but it did not solve the issue.

Talked with a company that works with computers and the guy behind the counter had no advice for me.. He said that the issue could be many sorts and that they could take a look at it, but he could not promise that they would find a solution. Therefore i want to try everything i can before i pay someone to check it with no guarantee for success.

But thanks to all of you for trying to help me

[Anonymous]

Would it be easier if i recorded my screen so that you could see what exactly is happening? is there a way to share videos on this forum?

[Anonymous]

LorBje wrote:
Would it be easier if i recorded my screen so that you could see what exactly is happening? is there a way to share videos on this forum?

Try to right-click on the Windows desktop area, select Graphics settings browse and look for the ArchiCAD folder select which is the file system.
Must change it to High Performance in Quadro P2000 settings, hopefully it can solve the problem

[Anonymous]

Tried that, but still the same. I have sent an email to Graphisoft norway to try to get some help from them... I appreciate all the suggestions and I am willing to try anything. Thanks.

[Anonymous]

Did you get any help from the Graphisoft? I have the same exact laptop and same darned problem with Archicad.

[Anonymous]

Do you have the same mouse? If so try uninstalling all drivers etc associated with the mouse and try with a generic ms mouse driver to see if that fixes it.

Regards
Scott