Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Jeff Kogut
Booster
I just did both updates and now 19, 21, 22, 23 crash after the splash screen. I reinstalled Java as I've had issues in years past with it messing with AC startup.

Anyone else having like issues? Or did the weekend just start a bit early for me?

https://support.microsoft.com/en-us/help/4524147/windows-10-update-kb4524147

https://support.microsoft.com/en-us/help/4522738/sep-26-2019-kb4522738-cumulative-update-for-net-fra...
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590
13 REPLIES 13
Karl Ottenstein
Moderator
Jeff wrote:
Karl, no I gave up on Microsoft support years ago. Everything is finger pointing at the other application, check with them kind of thing.

LOL. I didn't even consider Microsoft support.

I meant Graphisoft North America tech support - available by phone or email for these kind of issues.
One of the forum moderators
AC 28 USA and earlier   •   macOS Sequoia 15.2, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
Anonymous
Not applicable
We had 3 AC22 work stations crash as a result of KB4524147. Symptoms as described above. The only fix we found was (1) prevent the updates on our remaining stations and (2) roll back the windows update on the affected machines.

But we can't turn off Windows Updates forever. Does anyone know if the issue has been fixed? I don't want to allow the evil empire to mess up our workflow!

And has the problem affected AC23 as well? The other solution may be quick adoption of the new release.
Anonymous
Not applicable
Thw problem is that Windows 10 1903 updates a lot of Video Drivers , and some are not compatible with archicad algorithms. The problem occours in all archicad versions, including 23. I resolved it forcing archicad to use my onboard Intel Graphic card, instead of radeon (faster). I think that with next archicad updates i can turn back to radeon card again.
Lingwisyer
Guru
Shouldn't your dedicated GPU be using it's own drivers? Maybe try re-installing / updating those? Maybe the Microsoft update meddled with the existing drivers?



Ling.

AC22-23 AUS 7000Help Those Help You - Add a Signature
Self-taught, bend it till it breaksCreating a Thread
Win11 | i9 10850K | 64GB | RX6600 Win10 | R5 2600 | 16GB | GTX1660