Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Frequent crashes after installing the latest AMD Card driver

mtron
Graphisoft
Graphisoft
Dear All,
We have experienced a great number of crash reports since July 4th which can be connected to AMD’s latest VideoCard driver update.
Their newest driver update automatically installs the Plays.TV application which causes the crashes. We have reported the issue to AMD and Plays.TV are working on the fix with high priority.
Please see more about this on the HelpCenter.

Until the issue is fixed the workaround is to uninstall the Plays.TV application.
2 REPLIES 2
Anonymous
Not applicable
I have an AMD R9 380 video card and I have installed the most recent driver for that card which came out after your post. I still have the same problem of the system crashing when trying to work in the 3D window. It usually occurs when trying to perform a zoom in/out operation. What happens is the graphic card crashes and then recovers but Archicad just hangs (needs a restart using Windows task manager. Luckily I have not lost any data or work when it happens but it is frustrating to work this way. I contacted AMD myself and they said they would look into any work that was or has been done regarding this issue (still waiting for a reply). Also note that uninstalling Plays TV and Raptr which are installed with the AMD drivers does not solve the problem. I am wondering if the size of the file has any bearing on this problem as well. When the file was small as the project was very simple but eventually the project has become very big and complex and that is when the problem became an issue. So without a solution at the moment using Archicad is next to impossible. I have attached the bug report file that Archicad generated the last time. Has there been any updated info yet?
Mike
Katalin Borszeki
Graphisoft
Graphisoft
Hi!
Please upload the file in question, here:
https://graphisoft.sharefile.com/r-rf529a5dd60541ab8
And reply back to this thread with
- the exact drive version and
- the steps you are doing to get to the crash. Is it always the zoom in/out? etc...
Thanks much, k
Katalin Borszeki
Implementation Specialist
GRAPHISOFT

http://helpcenter.graphisoft.com - the ArchiCAD knowledge base