Hardware lock issues, cant find key

[Anonymous]

Hi. I’m new to this but not new to software install/testing and support.
Maybe I haven’t looked hard enough but I was disappointed when i could not find any basic telephone support for this product. or a link to a support email address.
Anyhow I have received my Archicad 11 book, CD and hardware lock in the post today and wanted to start my work. I have however been unable to get past the splash screen of the software because it kicks up a protection key not found error. I can see no FAQ for this error.
I have uninstalled and reinstalled the driver dongle driver from windows DM and even gone as far as trying a different USB port
Any help here would be very welcome

Windows XP SP2
VIA USB chipset
The USB dongle is correctly detected and installed in the DM
The software was installed correctly and the hardware lock install was selected. The USB dongle was installed at the correct part of the Archicad 11 install process

[vistasp]

Hi Sam,

Have you seen this thread?

http://archicad-talk.graphisoft.com/viewtopic.php?p=3912

Hope it helps.

[Anonymous]

sorry it doest. that screen looks differnt to mine. I dont have a error count
mine is version 5.20

can some one give me a email address to the support desk at GRAPHISOFT?

Thanks

[vistasp]

If there's something wrong with the key or, if you need support, you'll have to contact your reseller.

Just a thought but have you been using the front ports (on a desktop) or a USB hub? Sometimes the WIBU key can be a bit fussy about these things. 😉 I remember mine didn't work until I did some contortions and plugged it into the back of my CPU.

[Anonymous]

Hi thanks again for your reply. The USB key is going directly in to the back of the base unit.

Ill get on to the person who supplyed me with the software in that case.

All the best
Sam