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We have two users that have been on ArchiCAD for 6 and 10 months. Both at times have had data loss, infrequently, more than once. They are issues that I can't reverse engineer. There must be some level of user error, but I can't quite figure out what is going on and I'd like to have a coherent discussion as to why they have these issues. I'm wondering if you all can suss out a couple of scenarios.
Both are solo projects and I've included our Data Safety and Integrity setup as a pic. Files save to our server and are backed up to Crashplan nightly.
1. Drafter has data saved from yesterday (2/23) morning and end of day in his file this morning (2/24). But yesterdays work from the middle part of the day is missing. Drafter claims he a) didn't hold down CTRL+Z; b) had the same file open all day and didn't close and reopen it; c) he uses CTRL+S during the day to save. User may or may not have had another instance of AC running, but a different project as an example (i.e., not the same file as Read Only).
2. Another drafter uses File | Save several times during the day. Infrequently, every few weeks, he reports going to File | Save but gets the Save As dialogue box. If he gets this issue he hits Cancel, then CTRL+S on the keyboard. He works the rest of the day and closes and saves upon exit. The next day he opens the file and all of his data since getting the Save As prompt is gone (despite the CTRL+S and saving upon exit). User says only one instance of AC running. I'm imploring him to call me over next time this happens so I can witness it.
I've not had any of these issues myself. We had one experienced (8+ years AC) user get the 'Save As' issue once. Could there be some perfect storm of I/O requests writing to the server that overload it? (Server is a modern, year old setup with 1tb SSD's in RAID 1.)
Could there be an issue at the workstation? They are all SSD's, but various brands and firmwares.
Can anyone shed light on how these users might be doing this?
Both are solo projects and I've included our Data Safety and Integrity setup as a pic. Files save to our server and are backed up to Crashplan nightly.
1. Drafter has data saved from yesterday (2/23) morning and end of day in his file this morning (2/24). But yesterdays work from the middle part of the day is missing. Drafter claims he a) didn't hold down CTRL+Z; b) had the same file open all day and didn't close and reopen it; c) he uses CTRL+S during the day to save. User may or may not have had another instance of AC running, but a different project as an example (i.e., not the same file as Read Only).
2. Another drafter uses File | Save several times during the day. Infrequently, every few weeks, he reports going to File | Save but gets the Save As dialogue box. If he gets this issue he hits Cancel, then CTRL+S on the keyboard. He works the rest of the day and closes and saves upon exit. The next day he opens the file and all of his data since getting the Save As prompt is gone (despite the CTRL+S and saving upon exit). User says only one instance of AC running. I'm imploring him to call me over next time this happens so I can witness it.
I've not had any of these issues myself. We had one experienced (8+ years AC) user get the 'Save As' issue once. Could there be some perfect storm of I/O requests writing to the server that overload it? (Server is a modern, year old setup with 1tb SSD's in RAID 1.)
Could there be an issue at the workstation? They are all SSD's, but various brands and firmwares.
Can anyone shed light on how these users might be doing this?
Still looking?
